PRIVACY POLICY

Effective Date: August 28, 2026

Sedona Wellness Retreat (“Sedona Wellness Retreat,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit or use our website, submit a form, request information, schedule an appointment or consultation, make a purchase, participate in our programs, or communicate with us.

1. Information We Collect

We may collect information that you voluntarily provide when you:

• Submit a website form
• Request information
• Schedule an appointment or consultation
• Make a purchase or payment
• Subscribe to an email list or newsletter
• Register for or participate in a program or retreat
• Respond to a survey
• Contact or communicate with us
• Otherwise interact with Sedona Wellness Retreat

Depending on your interaction with us, information may include:

• Name
• Email address
• Mailing address
• Telephone or mobile phone number
• Appointment or scheduling information
• Payment and transaction information
• Information you voluntarily provide in connection with your inquiry, program, retreat, or services
• Other information you choose to provide

We may also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, cookies, pages visited, referring website, and information about how you interact with our website.

You may visit portions of our website without providing personal information.

2. How We Use Your Information

We may use information we collect to:

• Respond to questions, inquiries, and requests for information
• Provide products, services, programs, retreats, and accommodations
• Process transactions and payments
• Schedule and manage appointments and consultations
• Communicate with guests, clients, and prospective clients
• Provide requested educational materials and information
• Send email communications and newsletters when permitted
• Send SMS/text messages when you have separately and affirmatively opted in
• Provide customer support
• Provide information about appointments, programs, retreats, and services you have requested
• Maintain business and communication records
• Improve our website, services, programs, and customer experience
• Administer surveys and other website features
• Protect the security and integrity of our website and business
• Detect and prevent fraud, unauthorized activity, or misuse
• Comply with applicable laws and legal requirements

We do not sell your personal information.

3. Email Communications

If you provide your email address, we may use it to respond to your inquiry, process an order, provide requested information, communicate regarding appointments or services, and, where permitted, send newsletters, updates, and promotional communications.

You may unsubscribe from emails at any time by using the unsubscribe instructions included in the email.

Unsubscribing from emails does not necessarily prevent us from sending transactional or service-related communications that are necessary to fulfill a request, appointment, purchase, or other interaction with us.

4. SMS/Text Message Communications

If you voluntarily provide your mobile phone number and separately and affirmatively opt in to receive SMS messages from Sedona Wellness Retreat, we may use your mobile phone number to send customer care and informational text messages related to your inquiry, appointments, requested information, retreat or program communications, customer support, and other communications described at the time of your consent.

SMS Consent

SMS consent is voluntary and is separate from acceptance of other terms and conditions. The SMS consent checkbox on applicable website forms is not pre-selected, and SMS consent is not required to submit a form or purchase a product or service.

By affirmatively selecting the SMS consent option, you agree to receive SMS messages from Lodge at Sedona LLC, DBA Sedona Wellness Retreat, at the mobile number you provide.

Prospective customers may also provide SMS consent during an assessment or other website-based process by actively selecting the option indicating that they agree to receive text messages.

SMS messages are sent only to individuals who have affirmatively opted in to receive them.

Message Frequency and Rates

Message frequency varies based on your interactions, requests, appointments, programs, and communications with us.

Message and data rates may apply.

No Sale or Transfer of SMS Information

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Mobile phone numbers and SMS consent information are not sold, rented, or transferred to another business for that business’s independent marketing purposes.

SMS consent is specific to Sedona Wellness Retreat and is not transferable to another business.

We may use trusted service providers to deliver SMS messages and operate our communications systems. These providers process information on our behalf and are not authorized to use your mobile phone number or SMS consent information for their own independent marketing purposes.

SMS Service Providers

We may use third-party service providers to assist with SMS delivery, email delivery, scheduling, customer relationship management, payment processing, website services, automation, and other business operations.

These providers may process personal information, including mobile phone numbers, only as reasonably necessary to provide services to us.

For example, our SMS delivery provider may receive your mobile phone number and message-related information solely to provide SMS communications on our behalf.

Opting Out of SMS

You may withdraw your consent to receive SMS messages at any time by replying STOP to a message from us.

After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages from us unless you subsequently provide new affirmative consent.

For assistance, reply HELP to a message from us.

You may also contact us directly using the contact information provided below.

SMS Terms and Conditions

Additional terms governing our SMS messaging program are available on our SMS Text Messaging Terms & Conditions page.

5. SMS Consent Records

When you opt in to receive SMS messages, we may maintain records of your consent, including:

• The mobile phone number provided
• Date and time of consent
• The website, form, or assessment through which consent was provided
• The SMS consent language presented at the time of consent
• The type of SMS communications to which you consented
• Applicable opt-out requests

We maintain these records to administer our messaging program, honor opt-out requests, respond to assistance requests, maintain appropriate business records, and demonstrate compliance with applicable messaging requirements.

6. Information Sharing and Disclosure

We do not sell or rent your personally identifiable information.

We may share information with trusted third-party service providers that assist us in operating our website and conducting our business. These providers may include services used for:

• Website hosting and maintenance
• Payment processing
• Email delivery
• SMS/text message delivery
• Appointment scheduling
• Customer relationship management
• Business communications
• Automation and workflow management
• Analytics and website measurement
• Other services performed on our behalf

These service providers may have access to personal information only as reasonably necessary to perform services on our behalf. They are not authorized to sell your personal information or use your information for their own independent marketing purposes.

Mobile phone numbers and SMS consent information are specifically not sold, rented, shared, or transferred to third parties or affiliates for their own marketing or promotional purposes.

We may also disclose information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce our policies or agreements
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our guests, clients, employees, or others
• Investigate or prevent fraud, unauthorized activity, or misuse of our website

Non-personally identifiable information may be used or shared for analytics, website measurement, or other legitimate business purposes.

7. Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, technologies, and similar technologies to:

• Operate and maintain the website
• Understand website usage
• Improve our services
• Measure website effectiveness
• Understand how visitors interact with our website

These technologies may collect information such as IP address, browser and device information, pages visited, referring website, and interactions with our website.

8. How We Protect Your Information

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

When payment information is submitted through our website or a third-party payment processor, appropriate security technologies may be used to protect the transmission of that information, including Secure Sockets Layer (SSL) or comparable encryption technologies.

Payment information may be processed and stored by third-party payment processors in accordance with their own privacy and security policies. We do not intentionally store complete credit card numbers on our website when payment processing is handled by a third-party payment processor.

No method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, products, or services.

These third-party websites and services have their own privacy policies and practices. We are not responsible for the privacy practices, content, or activities of third-party websites.

We encourage you to review the privacy policy of any third-party website or service you visit or use.

10. California Privacy

We respect applicable privacy rights under California law. If California privacy laws apply to you, you may have additional rights regarding your personal information, subject to applicable legal limitations and exceptions.

We do not sell personal information as defined under applicable California privacy laws.

11. Children’s Privacy

Our website, products, and services are not directed toward children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

12. Online Privacy Policy Only

This Privacy Policy applies to information collected through our website and through online communications and services associated with the website.

It does not necessarily apply to information collected offline, except where specifically stated or required by applicable law.

13. Your Choices and Consent

You may choose not to provide certain personal information. However, some information may be necessary for us to respond to an inquiry, process a transaction, schedule an appointment, provide a requested service, or fulfill another request.

Where consent is required by applicable law, we will obtain consent through the appropriate mechanism before using your information for that purpose.

SMS consent is optional and is not a condition of purchasing any product or service.

You may withdraw SMS consent at any time by replying STOP to an SMS message from us.

You may request assistance with SMS communications by replying HELP.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated effective date.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or our SMS communications, please contact us:

Sedona Wellness Retreat
Lodge at Sedona LLC, DBA Sedona Wellness Retreat

Email: info@sedonawellnessretreat.com
Phone: 928-239-4589

125 Kallof Place
Sedona, Arizona 86336

Effective Date: August 28, 2026